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Rob Holmes – Country Manager Proveca
“Recently we asked TLP to deliver a series of masterclass sessions for our KOL’s. The topic for this is Business Case Planning and the response has been fantastic. The 4 days we arranged were fully booked almost immediately! The engagement by our KOLs has been incredible and they have genuinely learned lots about a topic which the NHS does not provide much, if any, training in. The masterclasses are structured so that each participant gets to apply the theory to his or her own real-world situation and this has been a real eye opener for our doctors and pharmacists that have attended the programme. Furthermore, Tom and TLP go the extra mile by providing ongoing support after the event, via private user groups whereby all participants can share stories, ask for advice and also share their successes. This has taken many of our KAMs relationships with their key customers to a deeper level. I would recommend Tom and TLP wholeheartedly to anyone in pharma that is serious about developing their internal people and their external customers.”
Dr. Caroline Brock – Consultant in A&E and Director of Med. Ed., Royal Lancaster Trust
“I first met Tom as a registrar on a leadership and management programme for doctors that he was delivering a few years ago. Tom delivers his training in an energetic and engaging fashion that allows students space and time to learn. The theory is always supported by practical application and I came away from that first training programme with a head full of both knowledge and practical ideas. Since then I have worked with Tom as a coach, particularly when he helped me to gain my consultant position and he has become a good friend. In my new position as Director of Medical Education I will definitely be bringing Tom in to deliver training to my colleagues and juniors”
Deborah Evans – Managing Director and founder of Pharmacy Complete
“I have worked with Tom on numerous projects over the last few years. Tom’s delivery style is engaging and informal and his students always learn lots because of this. Furthermore Tom always structures his training sessions so that there is a large practical element, allowing the theory to be turned into practice based on real life scenarios. Tom’s knowledge of leadership and management models is exceptional, as his understanding of the NHS. I look forward to working with Tom again in the future.”
Gavin Richards – EMEA Business Unit Leader and Marketing Director – Hillrom
“TLP has delivered numerous training and coaching programmes internally for us. We have also engaged with TLP to deliver a series of masterclasses to our target customer groups. Covering 4 different essential, non-clinical aspects of NHS work. Each Masterclass has been expertly designed and delivered. Our customers have not only enjoyed each masterclass, but they have learned so much and been able to apply their learning to their own real-life settings. As a result, our sales teams and brand teams have been able to develop amazing relationships with their key customers that have attended our masterclasses. We have many customers return for the different Masterclass topics and we now have a waiting list for attendees on forthcoming masterclasses”
Millie Galvin – Cancer Services Pharmacist Team Leader – NHS Grampian
“I was a participant on a leadership and management course delivered by Tom over 15 months in Scotland. The variety of modules and topics was impressive and each one has helped with developing my leadership skills. In particular the modules on flexible communication (colours) and negotiations skills were really impactful for me. Tom’s delivery style is relaxed and informative and he goes the extra mile to make himself available to answer questions and provide additional support. He also did a great job of building a team spirit amongst the various participants and this has lasted long after the programme officially finished. I look forward to further programmes with TLP in the future”
Thomas Ross – Lead Pharmacist – South & Mid Division, NHS Highland
I have attended a number of one day training events that Tom has run but, more significantly, an extensive leadership and management course that ran over 18 months, with 12 direct teaching days. Tom is a fantastic course leader and facilitator. His knowledge of leadership and management skills, his enthusiasm and ability to motivate a group are second to none, all of this only helped by his sense of humour. In a short period of time, Tom helped us to gel as a group and to establish a supportive, safe and confidential environment. As well as imparting a lot of theoretical knowledge, Tom helped us to turn the theory into practice so that we could utilise the learning in our day-to-day roles and helped us to work through some difficult and challenging scenarios. The long term outcome of his facilitation and support to our group is that we developed a longstanding network of colleagues and friends across Scotland.
During our 18 month course, he went above and beyond simply being a course leader in that he made himself available to us as a coach and mentor. I, and many others, took him up on this offer because of his approachability and also because of the trust and confidence we have in Tom. In particular, Tom gives individuals the insight into their own potential, pulls out skills and attributes that individuals may not see in themselves and provides individuals with the courage and confidence for them to go far outside their comfort zone and to push their own development. My colleagues and I feel that, in Tom, we have met a phenomenal coach and mentor and also a friend.
Pete Moss – Director of Sales U.K. and Ireland
“We had the pleasure of engaging with TLP to deliver a series of development programmes for our newly appointed team of Regional Sales Managers, feedback from the team attending the course has been excellent. Not only was training delivered beyond expectations, Tom also took time to follow up with the team individually to see if anyone was struggling to implement any of the learnings from the development days. Personally, I found the training great and also relevant to the marketplace in which we work. We will be engaging with Tom again this year as development is key for us to motivate our people, which has already proven to impact on both revenue and profitability.”
Dr. Richard Bandler – Co creator of Neuro Linguistic Programming (NLP)
“I have had the pleasure of personally mentoring Tom for the last year. Whilst many people come to me with personal challenges, Tom has been 100% focused on me helping him with his business. This is great news for everyone that works with Tom because HIS BUSINESS IS PEOPLE! I look forward to watching Tom’s continued growth and undoubted success within the world of NLP.”
Tony Bratt – General Manager
“I have worked with Tom over the last 15 years as a colleague and then as a Consultant. While Tom’s experience and skills in delivering training packages are well established his development coaching is an area where he stands out in a crowded market. Tom has the full suite of tools at his disposal from NLP through to SLII but his ability to work at all managerial levels, not “just” CEOs, is where he adds significant value. Tom coached a middle manager in my business who had struggled to adapt to change and achieved a balance for that person which I had not been able to effect. The coaching was bespoke, specific and relevant. I would recommend Tom to anyone looking to get the best from a member of their team.”
Rachel Robinson – Sales Force Excellence Manager – UK & Ireland
It’s always a pleasure to partner with TLP for our internal team’s development and for supporting our customers. We have recently run the hugely successful PRIMED 4 Sales Success with a selection of our commercial sales team and had really positive feedback. The learning out comes have helped our team to better prepare for their calls and then execute in the call so much more efficiently. Tom delivers the training with a tailored approach to our organisation and industry, his style ensures that all participants have fun and take-a-way essential key learning to help in their development.
Lynne Griffiths – Key Account Manager – Speciality care – Profile Pharma Ltd (a Subsidiary of Zambon SpA)
Working with Tom has really helped me to both positively challenge and support my perspectives and having the opportunity to discuss issues openly and honestly without any prejudice has been invaluable…One on One bespoke coaching has been excellent. I have definitely achieved more from these sessions than I think I would have done if sessions had been with a larger group. Tom really understood the issues and topics at work, gave frank and honest help and helped me with excellent coaching to break down areas to problem solve. He seemed to relate easily to matters in hand and supported brilliantly helping me to achieve a focussed action plan going forwards. Thanks Tom!
Jacqueline Kelland (Click to see and hear Jacqueline)
Medicines Optimisation Pharmacist – NHS Lanarkshire
Duncan Hill – Specialist Pharmacist in Substance Misuse – NHS Lanarkshire
“I had the pleasure of attending a pharmacist Leadership and management programmethat Tom had developed and was delivering.
Tom was a fantastic trainer, his style and delivery of training to a diverse group of pharmacists of differing experiences and levels was excellent. He not only delivered the training to a phenomenally high standard, he involved and engaged all the participants, bringing the group together and facilitated an excellent training course but also a new network of pharmacists on the course, and that has been sustained by the attendees after the course has finished.
Tom was able to flex the content to suit the audience incredibly easily and listened to the participants when other issues and support was requested. The skills Tom has taught the group will be highly useful in the future and a major part of the success for the program is due to Tom’s style and approach and the techniques he has used. Tom on the training days would always have time and be willing to discuss any individual issues and provide safe, sound advice.
As a group we looked forward to the training sessions and the “safe” environment he created where the group could explore and discuss matters which could be sensitive and personal but he would also be able to provide advice and direction on resolution of issues, encouraging candidates to all contribute
The bespoke coaching and training Tom offered as well as his approachable style proved to be invaluable in the participant’s development and enjoyment. Tom certainly got the best participation and interest from the group.
Since completing the course I have had the need to seek advice from Tom on a few occasions on different topics and the advice and support provided has been excellent every time. I am definitely fortunate to have been able to attend the course with a trainer / mentor / coach like Tom and have learnt many skills and techniques that would not be offered elsewhere in the NHS. Tom has been 1 in a million with regards to the training and development support he offered the group and myself.”
Ruth Buchan FFRPS – Chief Executive Officer – Community Pharmacy West Yorkshire
“Having Tom as my coach really helped me transition into my new role as CEO. Providing support and challenge, advice and signposting to tools, Tom has been key along my personal development journey. He enabled me to be brave, consider new ideas, find my feet (and confidence) – to be effective.”
Kay Carter – Assistant Director of Medical HR and Education – Royal Liverpool and Broadgreen University Hospitals NHS Trust.
“TLP has created and delivered bespoke Clinical Supervisor Training Courses which have been well received and complimented by our consultant body”
Danielle O’Neill – Revalidation and SAS Administrator, Alder Hey Children’s Trust
“We have received a brilliant service here at Alder Hey. The feedback from our delegates has been 5*. Tom is reliable, knowledgeable, friendly and approachable. I highly recommend his services as do our delegates as we are always fully booked with many on a reserve list.”
Andrew Waiton – Director at Andrew Waiton Consultancy services. (Formerly Marketing Director at Excel communications)
“Over the past 4 years Tom has been one of the lead trainers for a project supporting the leadership development of junior consultants in a specialist area of cardiology. This project has consisted of ½ day 1:1 coaching sessions, training workshops and tele-coaching support. The feedback from the people he has coached and trained has been consistently excellent, and one of the clients involved in this project commented how Tom has a great ability to make the participants that he works with feel comfortable within minutes of meeting them”.
