November 22 – there were fireworks

November saw us working in Rome, Birmingham and Turkey with Excel Communications.

Rome was a 2 day workshop on conflict management with senior leaders from one of the worlds leading hotel booking chains. Tom decided to extend his stay and spent the weekend in Venice where the fireworks were apparently stunning!

This workshop was all about conflict management and saw participants introduced to the works famous Thomas Kilmann Conflict Management Instrument (TKI).

As strange as it may sound, participants learned how to “plan” their conflict.